Policies

Shipping

Orders are typically shipped the same business day from the date the order is placed. Orders placed after 2pm (Mountain Time) will be shipped the next business day. We use USPS priority mail, UPS, and Fedex Ground in order to offer our customers low shipping rates and ensure that their product is received in a timely manner, typically 2-4 business days within the USA. If you have specific shipping needs or delivery dates, please call us directly at 720-984-4878 to arrange the details. Depending on the circumstances, we may not be able to guarantee delivery to certain locations or within certain time frames.

Warranty Shipping Responsibility

If you receive a defective product(s), Tuff LED Lights will cover all shipping charges from the customer within 30 days of the delivery date. After 30 days, customers are responsible for sending defective products back to Tuff LED Lights. Please contact us immediately at 720-984-4878 if you receive a defective product or are not able to get your product working. If a product is returned for testing and is determined to be in perfect working condition by our technical support department, you will then be responsible for all return shipping costs. We are not responsible for any package that is lost in transit while being returned to us. Please ensure that all products being returned are properly post marked and properly packaged to minimize your liability if your product is lost or damaged.

Exchanges

After 30 days from the date of delivery, all sales are final. Exchanges will only be permitted if Tuff LED Lights is contacted within 30 days of the delivery date at 720-984-4878. When exchanging products, all merchandise must be in NEW condition with all of its original packaging and accessories. Missing accessories will result in a reduced credit amount of the actual replacement cost of those items. Once the item(s) are received you will be issued a full credit for the returned items. Customers are responsible for ALL shipping charges and/or price differences when exchanging an item.

Returns

After 30 days from the date of delivery, all sales are final. Returns will only be permitted if Tuff LED Lights is contacted within 30 days of the delivery date at 720-984-4878. When returning products, all merchandise must be in NEW condition with all of its original packaging, accessories, and instruction manuals. Missing accessories will result in a reduced credit amount of the actual replacement cost of those items. Your refund will be in the form of your original payment and may take up to 7 days to process once we receive the product. Once the refund is submitted it can take 7 to 10 business days to appear back in your account or applied to your credit card, depending on your bank’s policies.

Shipping Error

If you received the wrong merchandise, please contact us immediately at 720-984-4878 and we will send you a return postage label. Once the merchandise is tracking back to our location, we will ship out the correct merchandise. All shipping mistakes, incorrect products, or quantities will be shipped out via the same method your original order was shipped. Shipping can be upgraded at the purchasers expense.

Damaged Packages

If you receive your package and the product is damaged, immediately contact Tuff LED Lights Customer Support at 720-984-4878. If there is obvious damage to the product, refuse delivery and have it returned to our warehouse. If you received the package and discover damage, contact us to resolve a replacement for the damaged product. We will work with the package carrier to resolve the issue.

Duplicate Orders

If the customer accidentally places a duplicate order and it has not been shipped, you will receive a full refund. In the event the customer places a duplicate order and the item(s) are shipped, the customer is responsible for returning the duplicate item/items. When received the customer will be issued a full refund on the item(s), minus any shipping costs paid by the customer when the order was placed.

Order Cancellation

If any order needs to be cancelled, you must call us immediately at 720-984-4878. The only instance in which a purchaser will not be billed is when the order is cancelled prior to leaving the warehouse. If the order is shipped out prior to us being notified, the order is subject to all the stated return terms and policies. We are not responsible for email cancellation requests that are received after your order has been shipped. The only acceptable cancellation method is to call and notify us immediately.

Changing Your Order

If you wish to change an item on your order please call us immediately at 720-984-4878 to request the change. This is the only acceptable method to request a change to your order. Orders can only be changed prior to leaving our warehouse. If an order has already been shipped, you may request additional item(s) at your expense. If the changes require a return to our warehouse, you will be responsible for all shipping costs.

Refused Packages

If you “refuse” a package from our company, you are responsible for any and all charges that are incurred for the shipping unless the refusal is based on damaged packaging by the shipping company. Any refunds issued for “refused” packages will be issued minus any and all shipping charges; original and return shipping charges. If you would like to have your order reshipped, you must pay for all shipping charges again along with any return postage costs.

Undeliverable Packages

If a package is returned to us due to an undeliverable, or an incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued less than the cost of all shipping. If you feel that your location needs special shipping instructions, please contact us at 720-984-4878 to set up those instructions. It is our goal that you receive your order in a timely manor.

Liability

Please check your state and local laws before installing Tuff LED Lights Products. Every state has different policies and procedures in place regarding aftermarket vehicle accessories. Tuff LED Lights is not responsible for any fines that you may receive while using any of our products. All products are designed for off-road use only.

Personal Information

Tuff LED Lights does not and will never collect your personal information to be sold to a third party. All the information you provide to Tuff LED Lights is protected to the full extent of the law. Your credit card information is never collected or stored by us. We use a third party verification company to process your credit card information. The staff of Tuff LED Lights does not have access to that information either and cannot reference or access it in any way. This is for your protection and limits the possibility of a third party accessing your personal information.

Warranty
All products have a One Year, Non-transferable Limited Warranty.

This One Year, Non-transferable Limited Warranty does not cover any product that is (1) installed incorrectly or (2) damaged by collisions, vandalism, accidents, or purposeful and willful destruction. Tuff LED Lights, LLC (“Tuff LED Lights”) warrants to the original retail consumer purchaser and no other purchaser or subsequent owner, that our product will be free from defects in material and workmanship for a period of one (1) year from the order date. For a period of one (1) year from the order date, at no charge to the purchaser, Tuff LED Lights will repair or replace the product(s) if it is determined by Tuff LED Lights to be defective. After the warranty period, the purchaser must pay all charges for parts and labor. The purchaser is responsible for all shipping costs for returning the product to Tuff LED Lights.

Coverage under this warranty is only valid within the Continental United States.

Tuff LED Lights does not warrant the installation of our product. Installation is the sole responsibility of the purchaser. It is recommended that all installation should be done by licensed professionals. Improper installation may cause damage to the product and/or vehicle on which it is installed and may cause damage or injury to individuals. Tuff LED Lights’ warranty does not cover any expenses incurred by removing products that are defective or by re-installing replacement products in their place. During the warranty period, to have the product repaired or replaced, the purchaser must return the product to Tuff LED Lights. The product must be returned in its original packaging providing all necessary protection of the product while being shipped. Tuff LED Lights will return the repaired or replaced product to the purchaser. Tuff LED Lights does not provide purchasers with temporary replacement units during the warranty period or at any other time.

This Limited Warranty is non-transferable and will automatically terminate if the original retail consumer purchaser resells the product or transfers the vehicle on which the product is installed. The “original retail consumer purchaser” is the person who originally purchases the product directly from Tuff LED Lights or a gift recipient of a new product that is in its original packaging and unopened. It is the sole responsibility of the purchaser to present proof of purchase. We do our best to maintain records of all sales but cannot be held accountable for lost or missing records.

This Limited Warranty is subject to all of the following Terms and Conditions

 

Hours:
Monday through Friday 9am-5pm MST
Phone: 720-984-4878
Email: Help@Tuffledlights.com
You can e-mail Tuff LED Lights’ Technical Support Department anytime of day.
Please allow 1-2 business days for a response.